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Checklist: How to Create the Ultimate E-Commerce “Post-Purchase Experience”

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Increasing retention rates by just 5% can increase profits more than 25% in some markets. (source: Frederick Reichheld of Bain & Company)

In e-commerce, optimizing the “post-purchase experience” – or what happens after checkout – is critical to turning first-time customers to repeat buyers, growing order frequency and AOV, and subsequently reducing operating costs.

Download our checklist to understand best practices relating to:

  • How to set up post-sale communication/engagement
  • How to create a delightful delivery experience 
  • How to offer a high-end customer service and support 
  • How to win customers with gifts and incentives

The DTC Playbook: 10 Essential Plays to Accelerate Direct-to-Consumer E-commerce Growth

The DTC Playbook
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With the modern consumer facing an unprecedented proliferation of new brands, marketplaces, and in-your-face advertising, it has become critical for growth-focused DTC companies to create better customer experiences.

That’s why Ohi has published The DTC Playbook: 10 Essential Plays to Accelerate Direct-to-Consumer E-commerce Growth.

This complimentary playbook provides DTC decision-makers with best practices to:

  • Create next-level pre and post-purchase experiences
  • Leverage instant delivery to meet customer expectations
  • Expand and enhance your e-commerce tech stack
  • Enable subscriptions to boost customer retention
  • Adopt sustainable e-commerce

Ready to take your direct-to-consumer channel from good to great?

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