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Increasing retention rates by just 5% can increase profits more than 25% in some markets. (source: Frederick Reichheld of Bain & Company)

In e-commerce, optimizing the “post-purchase experience” – or what happens after checkout – is critical to turning first-time customers to repeat buyers, growing order frequency and AOV, and subsequently reducing operating costs.

Download our checklist to understand best practices relating to:

• How to set up post-sale communication/engagement
• How to create a delightful delivery experience 
• How to offer a high-end customer service and support 
• How to win customers with gifts and incentives