Increasing retention rates by just 5% can increase profits more than 25% in some markets. (source: Frederick Reichheld of Bain & Company)
In e-commerce, optimizing the “post-purchase experience” – or what happens after checkout – is critical to turning first-time customers to repeat buyers, growing order frequency and AOV, and subsequently reducing operating costs.
Download our checklist to understand best practices relating to:
- How to set up post-sale communication/engagement
- How to create a delightful delivery experience
- How to offer a high-end customer service and support
- How to win customers with gifts and incentives