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FREE Playbook: 10 “Post-Purchase” Plays to Maximize E-Commerce Profitability & Customer Retention

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Existing customers are 9x more likely to purchase than first-time customers, according to the Adobe Digital Index. 

The aforementioned insight has huge performance implications for brands that invest in customer retention. But how do you get a customer to shop with your brand again? 

One way that is often overlooked is optimizing the “post-purchase experience.” Optimizing a customer’s experience after checkout is the key to increasing repeat purchases, fostering better customer relationships, and boosting AOV and customer lifetime value.

Download our PPX Playbook to unlock 10 best practices related to:

  • Post-purchase communication/engagement to nurture relationships
  • Enabling fast and free delivery 
  • Designing a premium delivery and unboxing experience 
  • Establishing customer loyalty, and more. 

Checklist: How to Create the Ultimate E-Commerce “Post-Purchase Experience”

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Increasing retention rates by just 5% can increase profits more than 25% in some markets. (source: Frederick Reichheld of Bain & Company)

In e-commerce, optimizing the “post-purchase experience” – or what happens after checkout – is critical to turning first-time customers to repeat buyers, growing order frequency and AOV, and subsequently reducing operating costs.

Download our checklist to understand best practices relating to:

  • How to set up post-sale communication/engagement
  • How to create a delightful delivery experience 
  • How to offer a high-end customer service and support 
  • How to win customers with gifts and incentives
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