Frequently Asked Questions

Company

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Are you hiring?

Yes! Please refer to our “careers page” for open positions.
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Where is Ohi located?

Ohi is headquartered in New York City. To get in touch, please visit our “contact us” page.

Fulfillment

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Can Ohi fulfill Amazon orders?

Ohi is capable of fulfilling “FBM” (fulfilled by merchant) Amazon orders.

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Does Ohi handle wholesale fulfillment?

We can help support smaller-scale wholesale orders (ie: sending out a few cases to a local retailer) but we are not set up to handle traditional EDI for wholesale.

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Does Ohi support return orders?

At this time we do not support return orders but are considering adding this functionality in the future.

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How do you deliver in two hours or less?

By utilizing our network of micro-fulfillment centers (MFC’s) positioned hyperlocal to your end customers, in combination with Ohi’s proprietary instant commerce technology, Ohi is able to provide DTC businesses with our signature instant delivery experience.

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What areas can you deliver in?

Our micro-fulfillment network is continually growing. Please get in touch with our sales team to obtain the latest information.

Micro-fulfillment Center

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Are you accepting new MFC operator applications at this time?

Yes! Please refer to our “Become an MFC Operator” page for information about the application and selection process.

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How can I sign up to become a MFC operator in my city?

Please refer to our “Become an MFC Operator” page for information about the application and selection process.

Platform

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How long does onboarding take?

Most brands can typically expect to be up on running on the Ohi platform in 3-4 weeks.

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How much does this cost?

Ohi offers transparent, flat rate pricing. Please get in touch with our sales team to request our rate card.

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What e-commerce platforms does Ohi work with?

Ohi integrates seamlessly with:

  • Shopify
  • Shopify +
  • Magento
  • BigCommerce
  • WooCommerce
  • SalesForce Commerce Cloud

And more! Custom integrations are also available if required.

Product

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Do you work with frozen products?

Yes! We have begun rolling out our frozen services for our partners in select cities. Get in touch with our sales team to learn more about frozen product fulfillment.

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Do you work with pre-launch brands?

We are willing to work with pre-launch brands when the corporate entity or team has run (or is running) other successful brands.

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Do you work with refrigerated products?

Yes! We have begun rolling out our refrigerated services for our partners in select cities. Get in touch with our sales team to learn more about refrigerated product fulfillment.

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What types of products do not work well on the Ohi platform?

Unfortunately, at this time, Ohi is unable to provide fulfillment for the following:

  • Any single item over 50 pounds
  • Spirits
  • THC infused or cannabis products.
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What types of products work best on Ohi’s platform?

Ohi works with brands in multiple categories, including:

  • Any non-alcoholic beverage
  • Specialty food products
  • CBD
  • Over-the-counter pharma
  • Medical testing
  • Health and wellness (including cosmetics and skincare)
  • Wine
  • Pet food
  • Non-nicotine vape products
  • Diapers/baby wipes

Brands with a relatively low SKU count tend to work best with Ohi microfulfillment. Don’t see your brand category here? Feel free to contact us and we’ll see if there’s a match.