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Frequently Asked Questions

Company

Yes! Please refer to our “careers page” for open positions.

Ohi is headquartered in New York City. To get in touch, please visit our “contact us” page.

Fulfillment

Ohi is capable of fulfilling “FBM” (fulfilled by merchant) Amazon orders.

We can help support smaller-scale wholesale orders (ie: sending out a few cases to a local retailer) but we are not set up to handle traditional EDI for wholesale.

At this time we do not support return orders but are considering adding this functionality in the future.

By utilizing our network of micro-fulfillment centers (MFC’s) positioned hyperlocal to your end customers, in combination with Ohi’s proprietary instant commerce technology, Ohi is able to provide DTC businesses with our signature instant delivery experience.

Our micro-fulfillment network is continually growing. Please get in touch with our sales team to obtain the latest information.

Micro-fulfillment Center

Yes! Please refer to our “Become an MFC Operator” page for information about the application and selection process.

Please refer to our “Become an MFC Operator” page for information about the application and selection process.

Platform

Most brands can typically expect to be up on running on the Ohi platform in 3-4 weeks.

Ohi offers transparent, flat rate pricing. Please get in touch with our sales team to request our rate card.

Ohi integrates seamlessly with:

  • Shopify
  • Shopify +
  • Magento
  • BigCommerce
  • WooCommerce
  • SalesForce Commerce Cloud

And more! Custom integrations are also available if required.

Product

Yes! We have begun rolling out our frozen services for our partners in select cities. Get in touch with our sales team to learn more about frozen product fulfillment.

We are willing to work with pre-launch brands when the corporate entity or team has run (or is running) other successful brands.

Yes! We have begun rolling out our refrigerated services for our partners in select cities. Get in touch with our sales team to learn more about refrigerated product fulfillment.

Unfortunately, at this time, Ohi is unable to provide fulfillment for the following:

  • Any single item over 50 pounds
  • Spirits
  • THC infused or cannabis products.

Ohi works with brands in multiple categories, including:

  • Any non-alcoholic beverage
  • Specialty food products
  • CBD
  • Over-the-counter pharma
  • Medical testing
  • Health and wellness (including cosmetics and skincare)
  • Wine
  • Pet food
  • Non-nicotine vape products
  • Diapers/baby wipes

Brands with a relatively low SKU count tend to work best with Ohi microfulfillment. Don’t see your brand category here? Feel free to contact us and we’ll see if there’s a match.

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